Customer Story · Equipment finance lender
Eagle Crusher
45–50 minutes saved on every deal, without adding a processor
Eagle Crusher's financial services division uses Kaaj to spread financial statements, analyze bank statements, pull comps, credit, and online research, and write each deal up for its banks.
Shawn Jury on video. Chapters and full transcript
45–50 min
saved on every deal write-up and submission
Shawn Jury
Director of Sales & Financial Services, Eagle Crusher
45–50 min
saved per deal on write-ups and application work
5 min
for the analysis to come back after a deal is submitted
1–2 hrs
of statement analysis on full-financials deals, now minutes
1 deal/mo
extra closed deal covers the cost, and they've done more
“Kaaj is very customer service oriented. They want your business to succeed and they'll do anything they can to help you do that. The technology and all of the tools they have put into the analysis for us is exactly what we need. And if we need something else, they add it.”
— Shawn Jury, Director of Sales & Financial Services, Eagle Crusher
The Starting Point
Hire another processor, or add AI?
Eagle Crusher has manufactured equipment for more than 100 years, and its financial services division finances that equipment for customers and dealers: retail deals, floor plans, fleet rentals, and wholesale. Customers who finance an Eagle often come back for a loader, a dozer, an excavator, a truck, or a trailer, so the small finance team handles vendor and broker business as well.
As deal flow grew, the next step was to hire one or two more processors. Before making that move, Shawn Jury's team evaluated Kaaj over roughly six months, measuring it against the work a new hire would take on.
“It was either to add a person or add some kind of tools that would enable us to get work done quicker. And this definitely met the bill for that.”
The Solution
Comps, credit, and online research, pulled automatically
Eagle Crusher's requirements were specific: fair market value analysis and comps on equipment, credit bureau pulls, and the online research the team used to do by hand, from positive and negative press to SAFER reports and Secretary of State filings.
Kaaj now spreads financial statements, analyzes bank statements, and writes the deal up. Results come back within about five minutes of a submission, and Kaaj ties into the division's Pipedrive CRM and customer databases so records stay current without re-keying.
“Instead of us having to click and go through all the sites, getting all the good press, bad press, the SAFERs, the secretary of states, it actually gets all pulled by Kaaj.”
The Results
45–50 minutes back on every deal
Shawn puts the saving at 45 to 50 minutes per deal on write-ups and application work. On full-financials deals, the bank statement and financial statement analysis that used to take one to two hours now takes minutes. The team still reviews everything; it just no longer types and researches it first.
The time goes back into selling: more deals, more transactions, more customers, and a shorter path from application to a package the banks can review. On cost, Shawn's test is simple. One extra closed deal a month pays for Kaaj, and Eagle Crusher has done more than that.
Next on Eagle Crusher's list: approval letters, the closing process, and private-label documentation, so the full transaction runs through one system.
“We basically have to close one more deal a month to make this work. Just one extra deal a month, and we've done more than that.”
Beyond the software
A partner that knows lending — and picks up the phone.
The Kaaj team — including founders Utsav and Shivi — works hands-on with every customer. No retrofitted generic tool, no AI chatbot standing between you and an answer.
Responsive support
“I was very surprised at how quickly, when there was an issue with the program, you were able to change it and adapt to that. That was the biggest thing for me: how much you worked with us to make it work for how we need to use it.”
In Shawn’s words
The transcript of the video above, by chapter. Watch with chapters
Full transcript
Hire a processor, or add AI?
Kaaj has helped Eagle Crusher. We were looking for adding possibly another person, a processor, or maybe two people actually. However, we didn't want to make that move right away. We want to get the right person. And while we were looking for that, this opportunity came about for Kaaj and the AI. And so I started talking to the team there, and it was a very good conversation. It took probably six months for us to get through. We're a very small finance department, but we do quite a bit of business. We do vendor business and broker business, so we're kind of a quasi. So we have a lot of customers, been around a very long time. Our company has been around over 100 years. So it was a next step for us was either to add a person or add some kind of tools that would enable us to get work done quicker. And this definitely met the bill for
45–50 minutes saved per deal
Kaaj has probably saved us on a deal write up and things that we do regarding just even our app only when we have to put it all together and get it in. It's probably saved us close to 45 or 50 minutes a deal. Add into the fact that it'll spread financial statements and go through the bank statements in a matter of minutes. We have everything back to us once we submit it within five minutes. So it's really increased our time to get the deal ready for our banks and in closing down that closing time.
Comps, credit, and online research
Yeah, there was some requirements that we had for the project and I kind of talked that through with your team. And it was kind of how we do things and how we set things up and whether we could do fair market value analysis on equipment and get comps for equipment to also pull credit bureaus and have that ability to be able to just do the online research instead of us having to click and go through all the sites, getting all the positive, negative, good press, bad press, the SAFERs, the secretary of states, all that stuff. So we didn't have to actually pull that now. It actually gets all pulled by Kaaj and it makes, like I say, it reduces the amount of time it takes us to review the deal and to actually get the deal ready for the banks to take a look
Bank and financial statement analysis
The spreadsheet analysis, like the bank statement analysis and the financial statement analysis, which usually took us hours to do, is in a matter of minutes. Like I said, that's just on full financials deals. That takes us literally no time at all to review them. We still have to go through and look at them, of course, but it reduces an hour to two hours worth of work on that and on full financial deals. Regarding the write-ups, it saves, again, so much time that we can go out and get other business and not have to add another person to the overhead.
What he tells other lenders
I would say that Kaaj is very customer service oriented. They want your business to succeed and they'll do anything they can to help you do that. The technology and all of the tools that they have put into the analysis for us is exactly what we need. And if we need something else, they add
One extra deal a month pays for it
Look at this kind of the cost versus the benefit, right? And the thing of it is, we basically have to close one more deal a month to make this work. Just one extra deal a month and we've done more than
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